Shipping policy

Shipping Policy

At Alemar Candle Co., every order is carefully prepared and packaged with love. As a small business, we appreciate your patience and support while we personally prepare your items.

Processing Time
Please allow 3–5 business days for your order to be processed before shipping. Custom, personalized, or bulk orders may require additional processing time.

Shipping Time
Once your order has shipped, delivery times will depend on the shipping carrier and destination. Please note that weekends and holidays may affect processing and delivery times.

Tracking Information
Once your order ships, you will receive tracking information using the email provided at checkout. Please allow up to 24–48 hours for tracking updates to appear.

Shipping Delays
Once a package has been transferred to the shipping carrier, delivery times are outside of our control. Alemar Candle Co. is not responsible for delays caused by the carrier, severe weather, holidays, or other circumstances beyond our control.

Incorrect Addresses
Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate address. Additional shipping fees may apply if an order must be reshipped due to an incorrect or incomplete address.

Lost or Stolen Packages
Alemar Candle Co. is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. If you experience an issue, please contact the shipping carrier and reach out to us so we can assist where possible.

Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include clear photos of the product and packaging so we can review the issue.

Custom & Bulk Orders
Processing and shipping times for custom candles, weddings, birthdays, events, and bulk orders may vary. Estimated completion and shipping details will be provided when your order is confirmed.

Thank you for choosing and supporting Alemar Candle Co.